ROUTINE & EMERGENCY MAINTENANCE REQUESTS

Dear Residents,


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One of the biggest advantages in living in a multi-family environment is the aspect of maintenance-free living. Our onsite maintenance team and office staff are always willing to help provide our residents with all the comforts of home. As we all know, sometimes maintenance issues happen, and its important to understand the difference between non-emergency and maintenance emergencies when they do.  If you have any questions about a maintenance issues, always feel free to contact us. 



NON-EMERGENCY MAINTENANCE ISSUES


​​​​​​​​​Routine maintenance are issues that do not require immediate attention and can be handled during normal        maintenance hours.  Some examples are:

  • Dripping water faucets
  • Ice maker not working
  • Stove burner won't heat up
  • Low water pressure
  • Common pest issues

Although our goal is to fix non-emergency maintenance issues with-in 24-48 hours.  These issues may require a day or two before a maintenance professional is able to schedule a visit to your home.
These types of requests can be submitted by email or on the UrbanOne Properties Residents Portal.





If there is a maintenance issue that requires expedited attention, but not immediate attention, it is considered a high-priority maintenance issue. These high-priority issues receive first priority over non-emergency issues and are usually done during regular maintenance hours.  High-Priority Issues are and not limited to:

  • Air Conditioning not working
  • Plumbing Leak
  • UnCommon Pest Issues
  • Locked out of your apartment





Emergency maintenance are issues that require immediate attention for the safety of the occupants, the property and
your belongings. Please do not submit an emergency maintenance request online or by email. Contact the office by phone and follow the prompts to leave a message for Emergency Maintenance Voicemail Box (Option 3). One of our on-call staff members will be in contact with you shortly after receiving the call to get more information about your situation.  The After-Hours Maintanance member will visit your home as quickly as possible if:


-Property Management Team



HIGH-PRIORITY MAINTENANCE ISSUES


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EMERGENCY MAINTENANCE ISSUES



No Air Conditioning/Heat in the Apartment
If a request for air conditioning maintenance is made when the outside temperature is at least 90 degrees, it is considered an emergency request. If it is below 90 degrees, it will be considered a high-priority request and will be fixed the following day.  For heat it is concidered an emergency if temperatures are below 55 degrees for over 24 hours. 

Major Flooding
Flooding may happen, even if the source does not start in your home. Before calling the after-hours maintenance number, make sure to move all possessions out of harms way and if you have access turn off the water valve to stop to flow of water. 

Refridgerator Not Working
Refrain from opening the refridgerator door should it stop working in the middle of the night. Usually the cold air will stay for a few hours.

Window or Door Locks Malfunction
​Door Lock Malfunction does not include a lock out of the apartment. Should you be in a situation where you accidently lock yourself out of your home during after-hours, a fee may be charged to unlock your unit.

Clogged Toilet (if only one is in unit)
If there is only one bathroom and the toilet becomes clogged in the home, it is considered an Emergency Maintenance issue. If there is a second toilet in the unit, please refrain from using the clogged toilet. The maintenance team will consider this as a high-priority maintenance issue and will expedite the request.

Fire in the Unit/Building
Should there be a fire in your home or see a fire happen near the community, call 911 first! Then alert the maintenance department about this issue.


SUBMITTING MAINTENANCE REQUEST




Non-Emergency maintenance requests and High Priority requests:
Please submit your request through the link below.  .

 
Emergency Maintenance Requests
Please call 832-974-0009 – Select Option 3 to leave a detailed message.
One our of on-call staff members will be in contact with you shortly after receiving the call to get more information about your situation
     

Return To Mainteance Request Page